DV Archive

Decision Virginia Archive 8/08- 7/12

McDonnell “not pleased” with VITA outage

with 2 comments

For the first time, Governor Bob McDonnell has weighed in on the major outage to the state’s computer system. The outage has been plaguing Commonwealth business since Wednesday afternoon.  While crews at the Virginia Informational Technology Agency have been working around the clock to fix the problem,  three massive state agencies that deal directly with customers are still facing problems.  The Department of Motor Vehicles,  The Department of Social Services and the State Tax Department are all still recovering from issues directly related to the outage.

Today Governor McDonnell, which just a few months ago re-negotiated the state’s contract with Northrop-Grumman to operate the state’s computer system, released this strongly worded statement on the outage:

“Northrop Grumman and VITA officials have worked 24 hours a day since this hardware failure happened. While the part was replaced promptly, significant data in major state agencies was corrupted. I am not pleased that our employees and citizens have experienced this disruption in service. I have directed an operational and performance review of the situation be conducted so that we can determine the proper course of action to best protect the interests of the Commonwealth. It is crucial we learn what happened and why in order to ensure that such occurrences are prevented in the future.”

-Governor Bob McDonnell

You can learn more about the outage’s impact by clicking on the following NBC12 stories below:

VITA computer glitch fixed; problems still occurring

Social services slowed by computer glitch

Computer glitch affects 24 state agencies

Written by Ryan Nobles

August 30, 2010 at 5:07 pm

Posted in McDonnell Administration

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2 Responses

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  1. McDonnell likes outsourcing so much…but he should have just turned this whole mess over to Waldo Jaquith. Waldo would have had this whole thing fixed inside of two hours and have built-in an automatic report function that would send out emails to all Virginians quoting McDonnell’s every misstep.

    I guess that is why Waldo wasn’t called in to fix VITA’s mess. The rest of us will, ourselves, have to just watch for more McDonnell’s attempts to sell off Virginia’s assets under the guise of, “outsourcing.”

    J. Tyler Ballance

    August 30, 2010 at 7:44 pm

  2. The story behind the story that no one wants you to know:

    http://shockoe-lit-mess.blogspot.com/2010/08/mcdonnell-seeks-independent.html

    TSLM

    August 31, 2010 at 9:18 am


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