McDonnell “not pleased” with VITA outage
For the first time, Governor Bob McDonnell has weighed in on the major outage to the state’s computer system. The outage has been plaguing Commonwealth business since Wednesday afternoon. While crews at the Virginia Informational Technology Agency have been working around the clock to fix the problem, three massive state agencies that deal directly with customers are still facing problems. The Department of Motor Vehicles, The Department of Social Services and the State Tax Department are all still recovering from issues directly related to the outage.
Today Governor McDonnell, which just a few months ago re-negotiated the state’s contract with Northrop-Grumman to operate the state’s computer system, released this strongly worded statement on the outage:
“Northrop Grumman and VITA officials have worked 24 hours a day since this hardware failure happened. While the part was replaced promptly, significant data in major state agencies was corrupted. I am not pleased that our employees and citizens have experienced this disruption in service. I have directed an operational and performance review of the situation be conducted so that we can determine the proper course of action to best protect the interests of the Commonwealth. It is crucial we learn what happened and why in order to ensure that such occurrences are prevented in the future.”
-Governor Bob McDonnell
You can learn more about the outage’s impact by clicking on the following NBC12 stories below: