DV Archive

Decision Virginia Archive 8/08- 7/12

Northrup Gumman apologizes for VITA outage

with 2 comments

Officials from Northrup Grumman just released a statement on the VITA outage.

Melissa Correa from NBC12 spoke to Governor Bob McDonnell today on the topic.  See her story Thursday at 5 & 6.

Below is the complete statement from Linda A. Mills, corporate vice president and president, Northrop Grumman Information Systems:

———————————

Statement by Linda A. Mills, Corporate Vice President and President, Northrop Grumman Information Systems Regarding the Restoration of Storage Server Operations

Repairs to the damaged storage area network system that failed on August 25 are complete. All state agencies are operational and the process of data verification is ongoing.

Northrop Grumman deeply regrets the disruption and inconvenience this has caused state agencies and Virginia citizens.  Over the last week, we have deployed significant resources and our staff has worked tirelessly in unison with VITA and our partners to thoroughly verify and restore access to data and restore normal operations to the agencies.

The disruption to the business of state government has ended, but our efforts to examine the factors that contributed to the initial problem and the lengthy restoration of service is just beginning.  We support Governor McDonnell’s call for an independent review of the incident and we will reimburse the Commonwealth for the reasonable costs of an assessment as it is an essential and responsible measure that will strengthen our ability to protect against future issues.

In addition, we are diligently working through the lessons learned from this unfortunate incident and revising the plan to improve process and response time for restoring agency operations.  We look forward to hearing the results of the independent review.

Northrop Grumman’s commitment to performance of the IT Infrastructure Partnership is steadfast. We will continue to transform the Commonwealth’s IT infrastructure and provide the expertise and resources to support improved delivery of government services.

Virginia set a bold course when it embarked on this first-of-its-kind project. The partnership has experienced its share of obstacles, not unusual with large transformation programs, but with this modernized system Virginia and her citizens should find themselves years ahead of other states with the service provided by its IT infrastructure.

Written by Ryan Nobles

September 2, 2010 at 3:54 pm

Posted in McDonnell Administration

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2 Responses

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  1. “Virginia and her citizens should find themselves years ahead of other states with the service provided by its IT infrastructure.”

    Seriously? Come on, seriously?!

    This interruption was totally inexcusable. A service such of this should have multiple backups and backups of those backups in multiple geographic locations. Essentially, Virginia should be able to fall into the ocean and this data should still be accessible.

    Luckily, I was not directly impacted by this since I didn’t need a license renewal for instance. However, I am still floored that I’ve spent tax dollars to build a critical system that is apparently rather easy to topple.

    Matt

    September 2, 2010 at 4:19 pm

  2. […] storage servers and led to an independent investigation ordered by  Governor Bob McDonnell and a public apology from the head of the state’s multi-billion dollar contractor, Northrup […]


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